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Terms and Conditions

This website is owned and operated by:

Irwin Philatelics (Steve Irwin Stamps)
159 Ballards Way
Croydon
CR0 5RJ
UK

Telephone:
UK: 020 8657 4851
Outside UK: +44 20 8657 4851

e-mail:
steveirwinstamps@blueyonder.co.uk

Description of condition

To see full details of our condition criteria, please follow this link.

In all circumstances our 100% money-back guarantee applies – if you don’t like it we will exchange it for one you do like or we will give you your money back.

The illustrations on the website are intended to show you the quality of the items you are going to receive. In the case of special or reduced price items the illustration is the item you will receive. Any faults that are not evident from the illustration are described. In the case of general items the illustration is intended to show the standard you should expect – the actual item you are sent may differ from the one shown, but should be of the same standard. In all cases our 100% money-back guarantee applies.

Subject unsold

When you place an order with us, you are making an offer to buy goods. We will send you a confirmation email to confirm that we have received your order. Your contract to purchase items is not complete until we send you an e-mail notifying you that the items have been dispatched to you.

All offers on the website are made subject to stock availability and are subject unsold. We endeavour to ensure that only accurate and up to date information is placed online. However, there may be occasions when the actual item on offer differs slightly from that shown on the site, when an incorrect item is shown, or where incorrect copy is placed online. In the event that incorrect text or images are shown we will correct them as soon as possible. We will remove items from sale as soon as we are aware that they are no longer available.

Despatch

We endeavour to despatch all orders promptly, usually within 24 hours of receipt of your order and payment.  We will send you an email to acknowledging your order. We will also send you an email to let you know that your order has been despatched.

Items sent First Class mail in the UK should arrive the following working day. However, Royal Mail do occassionally fail to deliver to this timetable. They state that 10 working days after due date should be allowed before the item is deemed to be lost. For items posted to Europe this should be least 20 working days or 25 working days for items to the rest of the world from the due delivery date (5 and 10 days respectively). If you have not received your item in this time frame please inform us.

Guarantee of delivery

We accept responsibility for the safe delivery of all orders. All orders of £250 or more will be sent by “Special Delivery” in the UK or by “International Signed For” overseas and will be delivered in accordance with Royal Mail’s guarantee for that service. First class mail will be used to despatch all orders and a certificate of posting will be obtained for orders below £250. In the event of a loss in transit we will indemnify you from loss provided that you co-operate with any enquiry instigated by the relevant postal authorities. Whilst we will make every effort to ensure your goods are delivered on time we cannot be held responsible for any failures of the postal authorities to deliver within their agreed timescales.

Returns and refunds

We are committed to customer satisfaction and will gladly accept the return of any items supplied by us, without question, provided that:

• the goods are returned in the same condition in which we supplied them;
• you notify Steve Irwin Stamps directly before returning any item, this must be with 30 days of the order being received;
• they have not been subjected to any form of treatment, for example, immersion in water or any other fluids without our permission; and
they are returned within a reasonable period of time – we consider that a reasonable time for UK customers is 30 days from the date of delivery.

If the items are returned in the same condition (unless notified of damage in original transit) we will refund the full purchase price, plus basic postage if applicable, but you are responsible for the return postage

Postage and packing charges

Postage costs using Royal Mail First Class or Airmail are:

UK £
Orders up to £14.99 1.25
Orders £15 and over Free
Europe £
Orders up to £49.99 3.00
Orders £50 and over Free
Rest of World (inc Australia and USA) £
Orders up to £99.99 3.75
Orders £100 and over  Free  

If you wish to pay for  UK Special Delivery or International 'Signed-For'  Airmail (free with orders over £250) the costs are:
UK Priority £
By Special delivery, provides priority handling, and is tracked. Items must be signed for.  Guaranteed delivery by 1pm next day. 7.00
Orders of £250 and over (see note below)  Free  
Europe 'Signed-For' £
Provides a tracked service in some countries but this cannot be guaranteed. Items will need to be signed for. 8.00
Orders of £250 and over (see note below)  Free  
Rest of the World 'Signed-For' £
Provides a tracked service in some countries but this cannot be guaranteed. Items will need to be signed for. 9.00
Orders of £250 and over (see note below)  Free  

PLEASE NOTE:  for exceptionally heavy or large items (such as year books) extra postage will be charged; in these cases the extra cost will be clearly noted on the item description.

All items are sent by 1st Class/Airmail Royal Mail, items valued over £250 will be sent by Special Delivery/Airsure (items must be signed for) free of charge (please select a non-priority mail option, this will be added automatically for orders over £250). This can service can be paid for separately for smaller orders by selecting the 'Priority' options.  All orders have certificates of posting and the Post Office will contact you to confirm the details on any items that are lost or damaged in transit.

Credit card acceptance conditions

We do not store your credit card numbers or security codes on our site or within our email system. Under no circumstances will your credit card details be made available to any other organisation.

In order to serve you most efficiently, reputable third-party online payment processor specialists,Global Payments, handle our credit card transactions. Global Payments have achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI).

Payment

All prices are in GB pounds. The currency converter available on this website gives an indication of our prices in Euros or US/Australian Dollars. This is based on average market rates and is updated weekly by a third party provider. You will be charged in GB Pounds, so the actual amount you will pay in Euros or US/Australian Dollars will be based on the exchange rate at the time of the transaction and any other conversion charges levied by your credit/debit card provider.

Sending credit/debit card details by email is very insecure, so please note we cannot accept payment by this method. If your order for some reason fails to go through our credit card processor and you wish to proceed with the order please contact us for advice.



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